Eligible first-time purchases can receive a full refund when the conditions below are met.
Overview
LibertyTV aims to provide a high-quality streaming experience. If you are not satisfied because of significant unresolved technical issues, the service offers a five-day money-back guarantee under this policy.
Refund eligibility
A full refund may be available when all applicable conditions are met:
- The request is made within five days of the initial subscription purchase.
- You experienced significant technical issues, such as inability to access channels or continuous buffering.
- You contacted LibertyTV support for troubleshooting before asking for a refund.
- The subscription was not purchased through a special promotion, discount, or free-trial offer.
- The request concerns a first-time purchase. Renewals and multi-month plans are generally non-refundable unless a service failure is verified.
Non-refundable situations
Refunds are not provided for incorrect user setup or configuration, internet or Wi-Fi limitations, ISP-related issues, failure to use a VPN when required to address geographic restrictions, third-party app or hardware compatibility problems, or cancellations after the five-day period.
How to request a refund
- Sign in and contact LibertyTV support with your subscription details and reason for the request.
- Allow the team to review the request and attempt to resolve technical issues.
- If the request is eligible and the issue cannot be resolved, the refund is processed to the original payment method within five to seven business days.
Chargebacks and disputes
Contact LibertyTV support before initiating a bank or payment-provider dispute. A chargeback opened without first contacting support may lead to account suspension or exclusion from future subscriptions and promotions. Fraudulent disputes may also lead to legal action.
Changes and contact
LibertyTV may modify this refund policy. Revisions will be posted on this page, and you should review the policy periodically. Refund questions should be directed to customer support through your account.